APPOINTMENTS

Please arrive 10 minutes prior to your appointment. We schedule appointments according to our specialists’ availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all guest our services are completed as scheduled. Cancellations of all services require a 24-hour notice. Thank you for your consideration and understanding. Gratuities are not included in the price of services and are greatly appreciated.

No Show Policy

We are scheduling out a considerable amount of time for Color services. Appointments that are not cancelled result in a loss of income to our service providers. If you No Show your Color Appointment after we have reached out to you by Phone, Email and Text, you will be charged an additional $50, nonrefundable, fee at your next scheduled appointment. This fee takes care of that service providers loss of income when you failed to cancel your appointment.

REFUNDS & POLICIES

• Pricing

  • Prices and Services are subject to change without notice.

• Services

  • Color Redo Policy - When a clear mistake (not a change of heart after service(s) are completed) occurs during a service and the agreed upon color outcome is less than satisfactory and addressed within 48 hours of original service. The color redo must be booked within one week (7 calendar days) of original service with the original stylist at no additional charge *as long as the end goal of your hair color remains within the original agreement. 

• Products

  • We will gladly exchange any Hair Care product with a receipt within two weeks of purchase. Any tools and hairbrushes may not be returned. Those sales are final.

• Gift Cards

  • No refunds will be given for gift card purchases. Cards must be present for redemption.